🆕Welcome to Fast Track AI
Fast Track AI is here — and it speaks your language. It brings natural-language intelligence to your CRM: ask in your own words and unlock rich, decision-ready insights — faster than ever.
Introduction ✨
We’ve launched iGaming's first natural language platform for CRM. Type a question, get the right numbers, and choose to send them by email — everything from daily KPIs to market-level trends. Turn complex player-behaviour questions into a simple conversation with your data. Get insights faster and make better decisions with ease. 👉 Reporting is live from our 2.53 release. Creation workflows (Activities, Lifecycles, Player Features, and more) are on the way.
🤖 Availability:
Please note that Fast Track AI is only available for live Partners on their production environment.
Watch the short overview below, then read on for more details.
What you can do today (quick summary)
This is what you can do with Fast Track AI from today:
Ask in plain language (English or your preferred language) for metrics, trends, and lists.
Deep Data exploration, to find patterns, drivers, and anomalies.
Instantly send or schedule reports to emails, once recipients are on the approved list.
How does it work?
🗣️ Natural Language and Fast Track AI
Natural language means plain, everyday language — in English or your preferred language. No SQL, no special syntax. In Fast Track AI, you simply say what you want in your own words. The system understands your intent, runs the query, and returns the right data — as simple as that.
🚀 Need inspiration? Want to get started, but need some inspiration on what you can ask? We've listed some examples here.
👉 Please note:
To access Fast Track AI, you need to:
Read and acknowledge the Fast Track AI Disclaimer.
Have user access to the feature.
📎 Add files
With Fast Track AI, you can attach files or screenshots to a prompt. This lets you add context quickly—no copy-paste needed.
How to use
Attach your file, then tell the AI what to do with it (summarise, extract a table, compare, validate, etc.).
Reference the file in your prompt: “Using the attached file…”
👉 Note:
Attached content is analysed as part of the request and uses tokens.
📝 Prompts to get going
We’ve added three prompts under the prompt field to get you started:
Getting started with AI — “What can I ask?”
Data Mining and Analysis — “Find patterns, drivers, and anomalies.”
Reporting and Visualisation — “Turn metrics into clear charts and scheduled summaries.”
Each option will give you further information on each topic.
🧠 Historical Chats and Shortcuts
In the top-right, select the speech bubble to open the side panel. From here, you can search or select past prompts, see scheduled reports, and start a new chat.
💡 Pro tip:
When you change topic, start a new chat. Shorter context is easier to track and can use fewer tokens.
📌 Delete and Pin Chats
You can also manage past conversations from the Chat History menu. Open your chat history, then pin the chats you want to keep at the top for quick access, or delete chats you no longer need.
👍 Rate the Response
Your feedback matters! Under the response, please hit a thumbs up when it hits the mark, thumbs down when it doesn’t. We will take time to look through these responses and try to make improvements at the back of it.
📊 Deep Data Analysis — beyond standard reporting
Ask Fast Track AI anything data-related in plain language and get a clear, multi-angle answer in minutes. It doesn’t just surface a number — it helps you find patterns, explain changes, and spot anomalies you can act on.
What you get
Drivers and Explanations — e.g., how NGR or ARPU changed this month, and why.
Anomaly Detection — e.g., outliers by brand, market, provider, or segment.
Cohorts and Clusters — behavioural groupings you can save and use as Segments.
Comparisons — e.g., campaign A vs. B; July vs. June; affiliate X vs. Y.
Recommendations — tighten scope, add filters, or try suggested follow-up prompts.
Quick examples
“Which campaigns this week had the highest NGR with the lowest bonus cost?”
“Are there anomalies in NGR by market this week? What might explain them?”
🚫 Data Limitations:
If a metric isn’t available (e.g., you see “No game activity data available”), it may be outside your current integration or data feed.
If you have any questions or concerns, please reach out to your Partner Manager.
🚀 Send Instant Reports
Came across a report that you liked? Ask Fast Track AI to send it instantly!
Example: "Please send this report to theboss@email.com"
👉 Please note:
To send reporting via email, the recipient must be added to the approved list by your admin. Learn how to do that here.
📥 Schedule Sendouts
Would you like a monthly or weekly report to send straight to you and your colleagues' email inboxes? With your own words, simply instruct Fast Track AI accordingly!
We recommend that you prompt your way to a report/data that's of interest, then instruct to have it sent based on your requirements.
Example: "Please send this report every Monday at 09:00 Europe/Malta time to person1@email.com and person2@email.com."
⏸️ Stopping a Scheduled Report
You can easily pause a scheduled report. Navigate to the right-side panel by clicking on the speech-bubble icon in the top-right, select the scheduled report you want to stop, and then hit the pause button:
🎟️ Tokens
To use Fast Track AI, you need tokens. During the initial release, we'll provide you with a set amount to try out the new feature and its current capabilities. In the future, you’ll have the option to purchase additional tokens to keep using this feature.
The available tokens are shared across your workspace (you and your colleagues).
Each prompt spends tokens based on the work required to generate the response, and you’ll see how many tokens were used under each one.
What is a token?
Think of tokens as units of effort the AI spends to understand your request and produce the response. Tokens cover both what you ask (the request) and what we generate (the response), such as analysis, tables, charts, and attachments.
If a human would need more time and resources to do the same job, it will typically use more tokens here too.
Why some requests use more tokens (and that's OK)
Higher token use usually means the AI is doing more analysis and packaging. Things that increase token usage include:
Wider date ranges or multiple brands/markets
More metrics and breakdowns, driver analysis, anomaly checks
Charts/visualisations and richer formatting
Follow-ups that refine or expand the original scope
This often mirrors hours of human work (researching, querying, calculating, writing, charting) compressed into minutes.
💡 Pro tip:
Shorter chats use fewer tokens, as long conversations include more context. Starting a new chat for a new topic can reduce token usage.
📧 Sending Reports:
Scheduled and instant sends also consume tokens each time they run.
😢 Out of tokens? Let your Partner Manager know! We’d love to hear how you’ve been using them and the impact you’re seeing. That way, we can explore adding more together.
📱 Fast Track AI — on the go
We’ve built a mobile version of Fast Track AI. Log in to Fast Track CRM and it’s right there — type or talk for quick analysis, reports, and instant answers anywhere.
Getting Started
📄 Fast Track AI Disclaimer
Fast Track AI will be available for any live Partner, on their Production Environment. Before getting access to use Fast Track AI, each user needs to read and acknowledge the Disclaimer.
Like with all AI, please be aware that you are always accountable for fact-checking the results.
👤 User Access
Like with most features within Fast Track CRM, Fast Track AI will be limited to being accessed only by the users who have the right access. This can be managed on a user level from the 'Users & Permissions' section.
📥 Approved Recipients (whitelist)
To email or text reports, the email addresses and numbers must be on your organisation’s Approved Recipients list (managed by your admin), which can be found under Settings > AI Settings > Configuration Tab.
Read more about how to set it up in the article here.
🔌 Data Requirements
There are no specific data requirements needed to use Fast Track AI, however, the insights are based on your actual live player data. So, the better the integration and accurate your data is, the more and better insights it can give you.
Prompt Tips & Examples
⏩ Keep usage efficient (without losing value)
To use your tokens efficiently, follow these tips when creating prompts:
Be specific: metric + breakdown + period (e.g., “NGR by market, last 7 days”).
Limit outputs you don’t need (e.g., “table only”).
Tighten ranges where possible (e.g., 30 days vs 180 days if you only need recent trend).
Summarise long inputs: pre-trimming raw data or transcripts saves tokens while preserving meaning.
Start a new chat when you change topic (shorter context can use fewer tokens).
Examples:
Channel deliverability: "Please review deliverability over the past 6 months for Email and SMS. Include a monthly trends chart and a table of accurate figures and stats, and finish with actionable suggestions and recommendations."
Cross-sell: "Looking at sportsbook-only players who made their first casino bet in the last 90 days, which casino game did they play first? Only include organically played games. Return a ranked table (top 10 titles) with unique player count and % share."
✨ Prompt inspiration
Need inspiration? Here are some examples of topics you can base your prompts on. Pick a topic, apply the tips above, add your details, and create your personalised prompt.
Daily & weekly KPIs
Daily NGR by market with week-on-week change.
Weekly KPI summary for management (NGR, FTDs, ARPU).
July vs June growth across all verticals.
Monthly brand performance report with anomalies highlighted.
Acquisition & activation
Registration → first deposit conversion by market this month.
First-time depositors by source for the last 7 days.
Compare deposit frequency for new players from affiliate X vs affiliate Y.
Engagement & reactivation (non-churn).
Players with 3+ sessions and no deposit in the last 72 hours / this week.
Reactivated players (returned after 30+ days inactive) in the past 14 days.
Show churn risk by brand for VIPs in the last 30 days.
VIP & value
VIP stake size trend for the past 3 weeks.
Today’s top 20 balance increases (VIP view).
Bonuses & promotions efficiency
Which campaigns this week had the highest NGR with the lowest bonus cost?
Bonus cost-to-NGR by campaign for the last 30 days.
Do bonus types affect 7-day re-deposit rate?
Product, games & sportsbook
"Top 10 games this week by unique players and NGR."
"Sportsbook margin by sport for the weekend."
"What’s causing the drop in sportsbook margin on weekends?"
Channels & deliverability
Deliverability report: email vs SMS engagement this month.
Device split (mobile vs desktop) for high-value sessions this week.
Compliance & operations
KYC pending over 72 hours by market.
Scheduling & delivery
Email a 09:00 daily NGR-by-market snapshot.
Send finance a Monday 09:00 snapshot of depositors vs last week.
Text the VIP team today’s top 20 balance increases at 16:00.
Frequently Asked Questions
Who can access Fast Track AI?
Fast Track AI is available for all LIVE partners in their production environments. Once you upgrade to version 2.53 and accept the Terms of Use, everyone on your CRM team gets access.
Can I prompt in languages other than English?
Yes. Fast Track AI understands plain language in English or your preferred language
Are my prompts private or shared with my colleagues?
The prompts you send are private for your user, meaning they're not shared with your colleagues. However, designated people at Fast Track have access to see any sent prompts and responses from Fast Track AI. This is to tackle any requested support requests, technical issues, or feedback.
How many tokens do I get?
You start with 10,000,000 tokens included. These tokens are shared across all CRM users on your team, giving plenty of room to experiment and discover what's possible.
What happens when I run out of tokens?
If you reach the end of your tokens, let your Partner Manager know. We’d love to hear how you’ve been using them and the impact you’re seeing. That way, we can explore adding more together.
Can anyone on my team access Fast Track AI?
Yes, you control access through your usual CRM permissions. Team members will need to accept the Terms of Use, but then they're ready to go.
Does Fast Track AI use my existing AI tuning?
Not yet. Fast Track AI currently uses default tuning for generating reports and analysis. Since these reports are for you (the operator) rather than your players, the existing brand-specific tuning isn't available right now. We're focused on getting the core natural language capabilities right first, and then we may add custom tuning options in future releases.
Can I customise the report email template?
Not yet. This first version uses our default Fast Track AI template for reports and emails. We're focused on getting the core natural language capabilities right first, then we'll add customisation options.
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