Challenges
Engage. Achieve. Reward.
🏆 What are Challenges?
Challenges are a powerful gamification tool that allow you to assign tasks for players to complete. Upon completing a challenge, players typically receive a reward, which enhances gameplay and fosters a sense of achievement. This keeps your players engaged and connected with your brand, motivating them to return for more.
📋 Types of Challenges
You can create a variety of Challenges for your players, each tailored to the specific tasks they need to complete in order to unlock a reward. The types of Challenges you issue will depend on the goals you want your players to achieve. These Challenges can be:
Wager & Get
Win Multiplier
Total Number of Spins
Deposit & Get
Deposit Streak
Login Streak
🛠️ How to set up Challenges?
Creating a Challenge follows a similar process to setting up any other Bonus. Start by navigating to the Bonuses section in the sidebar and selecting Challenge as the Bonus Type.
Click the Create Bonus button in the top-right corner, add a name for your Challenge, and click Create. This will take you to the setup page, where you can begin configuring your Challenge.
The first step is selecting the Challenge Type. Regardless of the type you choose, you’ll always configure some key sections: Label, Bonus Details and Challenge Appearance.
🏷️ Label
Assign a Label to this Challenge to categorise and filter it across your Custom Pages. Once tagged, the system will use this Label to control whether this item is displayed in the relevant sections of your Custom Pages.
⚙️ Bonus Details
In this section, you’ll define the details of your Challenge. Below are examples of how to configure the Details for the various available Challenge Types:
Setting up a Wager & Get Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Wagering Required: The amount players need to bet to complete the Challenge.
Contribution Types: Choose how wagers contribute to this Challenge:
Real Money + Bonus Money
Real Money Only
Allowed Currencies: Select which currency (or group of currencies) can contribute towards Challenge completion. If left blank, all currencies will count towards progress.
Base Challenge expiry on: Choose what starts the Challenge expiry countdown:
Bonus Claiming: When the player manually opts in to the Challenge.
Bonus Crediting: When the player first sees the Challenge as claimable in their Rewards modal.
Set Expiration: Define how long the Challenge remains claimable, starting from the point set in the previous setting. If the toggle remains OFF, the Challenge will never expire from the player’s account.
Included and Excluded Games: Specify which Games qualify for the Challenge. Learn more about how Games are mapped on our platform by clicking here.
Setting up a Win Multiplier Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Win Multiplier Required: Specifies the multiplier value a player must achieve or exceed to complete the Challenge.
Base Challenge expiry on: Choose what starts the Challenge expiry countdown:
Bonus Claiming: When the player manually opts in to the Challenge.
Bonus Crediting: When the player first sees the Challenge as claimable in their Rewards modal.
Set Expiration: Define how long the Challenge remains claimable, starting from the point set in the previous setting. If the toggle remains OFF, the Challenge will never expire from the player’s account.
Included and Excluded Games: Specify which Games qualify for the Challenge. Learn more about how Games are mapped on our platform by clicking here.
Setting up a Total Spins Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Number of Bets Required: The goal that you would like your players to reach.
Progress Model: Specify which spins will count toward progress for your set goal. You can choose from two options: Bets and Wins.
Base Challenge expiry on: Choose what starts the Challenge expiry countdown:
Bonus Claiming: When the player manually opts in to the Challenge.
Bonus Crediting: When the player first sees the Challenge as claimable in their Rewards modal.
Set Expiration: Define how long the Challenge remains claimable, starting from the point set in the previous setting. If the toggle remains OFF, the Challenge will never expire from the player’s account.
Included and Excluded Games: Specify which Games qualify for the Challenge. Learn more about how Games are mapped on our platform by clicking here.
Setting up a Deposit & Get Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Allow Multiple Deposits: By default, this Challenge type supports a single deposit. Enable this toggle if you want players to make multiple deposits to reach the total amount.
Total deposit amount required: The total amount players must deposit to complete the Challenge. This can be reached over multiple deposits only if Allow Multiple Deposits is enabled.
Base Challenge expiry on: Choose what starts the Challenge expiry countdown:
Bonus Claiming: When the player manually opts in to the Challenge.
Bonus Crediting: When the player first sees the Challenge as claimable in their Rewards modal.
Set Expiration: Define how long the Challenge remains claimable, starting from the point set in the previous setting. If the toggle remains OFF, the Challenge will never expire from the player’s account.
Setting up a Deposit Streak Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Progress Model: Choose between the three available models:
Consecutive Deposits: Players must make deposits on consecutive days for X days.
Daily Deposits: Players must make at least one deposit on X different days, which do not need to be consecutive. We recommend setting an expiration date when using this model.
Deposit Count: Players must make X deposits before the Challenge expires (multiple deposits on the same day are supported).
Number of unique daily deposits required: The total number of days when a player must make a deposit to complete the Challenge.
Minimum deposit amount required: The minimum value each deposit must meet to count towards the Challenge.
Select Challenge Timezone: The timezone used to evaluate deposits across multiple or consecutive days.
Base Challenge expiry on: Choose what starts the Challenge expiry countdown:
Bonus Claiming: When the player manually opts in to the Challenge.
Bonus Crediting: When the player first sees the Challenge as claimable in their Rewards modal.
Set Expiration: Define how long the Challenge remains claimable, starting from the point set in the previous setting. If the toggle remains OFF, the Challenge will never expire from the player’s account.
Setting up a Login Streak Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Progress Model: Choose between the two available models:
Consecutive Daily Logins: Players must log in X days in a row.
Daily Login: Players must log in at least once for X days, which do not need to be consecutive. We recommend setting an expiration date when using this model.
Number of daily unique logins required: The total number of days a player must login to complete the Challenge.
Select Challenge Timezone: The timezone used to evaluate deposits across multiple or consecutive days.
Base Challenge expiry on: Choose what starts the Challenge expiry countdown:
Bonus Claiming: When the player manually opts in to the Challenge.
Bonus Crediting: When the player first sees the Challenge as claimable in their Rewards modal.
Set Expiration: Define how long the Challenge remains claimable, starting from the point set in the previous setting. If the toggle remains OFF, the Challenge will never expire from the player’s account.
You can create tiered Challenges by assigning more than one Bonus to your Challenge! For example, let's say you want to reward your players if they wager 50, 500 and 1000€ euros on a game of your choice:
Challenge A: 50€ Wager & Get Challenge. Bonuses: Bonus A + Challenge B
Challenge B: 450€ Wager & Get Challenge. Bonuses: Bonus B + Challenge C
Challenge C: 500€ Wager & Get Challenge. Bonuses: Bonus C
⏱️ Challenge Expiration
When you enable the Set Expiration toggle in Challenge Settings, additional options appear. This section explains what each one does.
Inherit Expiration: When enabled, the Challenge uses the same expiration settings as the Bonus. This means the Challenge expires at the same time as the Bonus, and you won’t be able to set a separate expiry for the active Challenge.
Expiry Options: You can choose from three expiry options, depending on your needs.
No Expiration: Selected by default. The Challenge will never expire automatically from the player’s account (you can still expire it manually).
Time Period: Set a timeframe for how long the Challenge is available—i.e., how long players have to complete it before it expires automatically.
Daily Time: Set a daily cut-off time (based on the system clock) when the Challenge will expire automatically. This works well for daily Challenges. If the reward is credited or claimed after the set time, it will expire at the same time on the following day.
🎨 Challenge Appearance
This section is present across all Challenge Types and defines how the Challenge is displayed both before it’s claimed and while it’s active in the Widget and Popup within the player’s Rewards section. While configuring your Challenge's Appearance, you will also be able to preview it in real-time. The fields to configure include:
Active:
Image
Title
Description
Enable Call to Action (Optional - Enable a button that redirects players to a game, cashier, or game selection page.)
Terms and Conditions
Before Claim:
Image
Title
Description
Call to Action - This text also appears in Toast Notifications (if enabled).
Optional Close CTA
How to Display Challenge Terms
Terms and Conditions
These settings ensure your Challenge is presented effectively to players on the front end.
From here, all you need to do is make sure you Save your changes and your Challenge should be created and ready to be assigned to your players.
🔭 How to track progress?
Once a Challenge has been credited to a player, a widget will appear in their Rewards and Bonuses tab with a button to start the Challenge.
A popup will show up after clicking on the button, displaying the description as well as the terms and conditions.
Then, a progress bar will be displayed on the Challenge once it has started, and a countdown will appear next to it indicating when the Challenge will expire.
On completion, players will be able to come back to the Challenge widget to claim their Bonus!
For more information on how to review and expire Challenges from your players: Managing Rewarded Bonuses.
✖️ Managing Multiple Challenges
By default, players can claim and progress in multiple Challenges of the same type, meaning that they could claim 3 "Wager & Get" challenges at the same time and with one bet contribute to all 3 of them.
In My Rewards -> Appearance settings (AKA the Branding Studio) -> Experience Settings tab, you can find the Multiple Challenge Active toggle.
Disabling this will ensure only one Challenge of the same type can be active at a time.
If disabled, when a player tries to claim a Challenge while another of the same type is already active, they will see a message saying: “You already have an active Challenge of this type.” - this message can be edited in the Translation tab of your Appearance settings under Multiple Challenge Disable.
💱 Multiple Currency Support
Track Challenge progress across different currencies using the Currencies setting—no need to create separate challenges for each one.
To access this feature, go to Settings > Currencies in the sidebar. If it's your first visit, an information box will guide you through the process.
Here, you can manually set the FX rate for each currency. These rates also apply to display elements like Wagering Requirements and Minimum/Maximum Bet Amounts in players' chosen currencies—enabling you to create a single Challenge that works for all players.
Please note that you must configure your Currencies before using Rewards. The settings in the Currencies section apply exclusively to currencies used for Challenges within the Rewards system.
🎬 Other ways to Reward your Players
Once Rewards is implemented, a new Action type—Credit Reward—will be available in your list of Activity Actions.
This new Action enables you to credit Challenges that you've configured. These elements can then be used seamlessly across other areas of Fast Track CRM, including within Activities. Read more about the how to use Actions and Activities.
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