Challenges
Engage. Achieve. Reward.
🏆 What are Challenges?
Challenges are a powerful gamification tool that allow you to assign tasks for players to complete. Upon completing a challenge, players typically receive a reward, which enhances gameplay and fosters a sense of achievement. This keeps your players engaged and connected with your brand, motivating them to return for more.
📋 Types of Challenges
You can create a variety of Challenges for your players, each tailored to the specific tasks they need to complete in order to unlock a reward. The types of Challenges you issue will depend on the goals you want your players to achieve. These Challenges can be:
Wager & Get
Win Multiplier
Total Number of Spins
Deposit & Get
Deposit Streak
Login Streak
🛠️ How to set up Challenges?
Creating a Challenge follows a similar process to setting up any other Bonus. Start by navigating to the Bonuses section in the sidebar and selecting Challenge as the Bonus Type.
Click the Create Bonus button in the top-right corner, add a name for your Challenge, and click Create. This will take you to the setup page, where you can begin configuring your Challenge.
The first step is selecting the Challenge Type. Regardless of the type you choose, you’ll always configure two key sections: Bonus Details and Challenge Appearance.
⚙️ Bonus Details
In this section, you’ll define the details of your Challenge. Below are examples of how to configure the Details for the various available Challenge Types:
Setting up a Wager & Get Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Included and Excluded Games: Specify which Games qualify for the Challenge. Learn more about how Games are mapped on our platform by clicking here.
Wager Required: The amount that your players will need to bet to complete the Challenge.
Set Expiration: Define how long the Challenge will be available to be claimed, starting from the moment it’s assigned to the player. If the toggle remains set to OFF, the Challenge will never expire from the Player's account.
Setting up a Win Multiplier Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Included and Excluded Games: Specify which Games qualify for the Challenge. Learn more about how Games are mapped on our platform by clicking here.
Win Multiplier Required: Specifies the multiplier value a player must achieve or exceed to complete the Challenge.
Set Expiration: Define how long the Challenge will be available to be claimed, starting from the moment it’s assigned to the player. If the toggle remains set to OFF, the Challenge will never expire from the Player's account.
Setting up a Total Spins Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Included and Excluded Games: Specify which Games qualify for the Challenge. Learn more about how Games are mapped on our platform by clicking here.
Number of Bets Required: The goal that you would like your players to reach.
Progress Model: Specify which spins will count toward progress for your set goal. You can choose from two options: Bets and Wins.
Set Expiration: Define how long the Challenge will be available to be claimed, starting from the moment it’s assigned to the player. If the toggle remains set to OFF, the Challenge will never expire from the Player's account.
Setting up a Deposit & Get Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Total deposit amount required: The total amount players must deposit to complete the Challenge. This amount can be reached over multiple deposits.
Set Expiration: Define how long the Challenge will be available to be claimed, starting from the moment it’s assigned to the player. If the toggle remains set to OFF, the Challenge will never expire from the Player's account.
Setting up a Deposit Streak Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Progress Model: Choose between the two available models:
Consecutive Deposits: Players must make deposits on consecutive days for X days.
Daily Deposits: Players must make at least one deposit on X different days, which do not need to be consecutive. We recommend setting an expiration date when using this model.
Number of unique daily deposits required: The total number of days when a player must make a deposit to complete the Challenge.
Minimum deposit amount required: The minimum value each deposit must meet to count towards the Challenge.
Select Challenge Timezone: The timezone used to evaluate deposits across multiple or consecutive days.
Set Expiration: Define how long the Challenge will be available to be claimed, starting from the moment it’s assigned to the player. If the toggle remains set to OFF, the Challenge will never expire from the Player's account.
Setting up a Login Streak Challenge
To set up these Challenges, you will need to set up:
Bonus to be Released: The reward players receive upon completing the Challenge. All your previously created Bonuses (Generic, Funds, Virtual Currency, Wheel and even other Challenges) will show up as a drop-down list.
Progress Model: Choose between the two available models:
Consecutive Daily Logins: Players must log in X days in a row.
Daily Login: Players must log in at least once for X days, which do not need to be consecutive. We recommend setting an expiration date when using this model.
Number of daily unique logins required: The total number of days a player must login to complete the Challenge.
Select Challenge Timezone: The timezone used to evaluate deposits across multiple or consecutive days.
Set Expiration: Define how long the Challenge will be available to be claimed, starting from the moment it’s assigned to the player. If the toggle remains set to OFF, the Challenge will never expire from the Player's account.
You can create tiered Challenges by assigning more than one Bonus to your Challenge! For example, let's say you want to reward your players if they wager 50, 500 and 1000€ euros on a game of your choice:
Challenge A: 50€ Wager & Get Challenge. Bonuses: Bonus A + Challenge B
Challenge B: 450€ Wager & Get Challenge. Bonuses: Bonus B + Challenge C
Challenge C: 500€ Wager & Get Challenge. Bonuses: Bonus C
🎨 Challenge Appearance
This section is present across all Challenge Types and defines how the Challenge is displayed both before it’s claimed and while it’s active in the Widget and Popup within the player’s Rewards section. While configuring your Challenge's Appearance, you will also be able to preview it in real-time. The fields to configure include:
Active:
Image
Title
Description
Terms and Conditions
Before Claim:
Image
Title
Description
Call to Action
How to Display Challenge Terms
Terms and Conditions
These settings ensure your Challenge is presented effectively to players on the front end.
From here, all you need to do is make sure you Save your changes and your Challenge should be created and ready to be assigned to your players.
🔭 How to track progress?
Once a Challenge has been credited to a player, a widget will appear in their Rewards and Bonuses tab with a button to start the Challenge.
A popup will show up after clicking on the button, displaying the description as well as the terms and conditions.
Then, a progress bar will be displayed on the Challenge once it has started, and a countdown will appear next to it indicating when the Challenge will expire.
On completion, players will be able to come back to the Challenge widget to claim their Bonus!
For more information on how to review and expire Challenges from your players: Managing Rewarded Bonuses.
💱 Multiple Currency Support
Track Challenge progress across different currencies using the Currencies setting—no need to create separate challenges for each one.
To access this feature, go to Settings > Currencies in the sidebar. If it's your first visit, an information box will guide you through the process.
Here, you can manually set the FX rate for each currency. These rates also apply to display elements like Wagering Requirements and Minimum/Maximum Bet Amounts in players' chosen currencies—enabling you to create a single Challenge that works for all players.
Please note that you must configure your Currencies before using Rewards. The settings in the Currencies section apply exclusively to currencies used for Challenges within the Rewards system.
🎬 Other ways to Reward your Players
Once Rewards is implemented, a new Action type—Credit Reward—will be available in your list of Activity Actions.
This new Action enables you to credit Challenges that you've configured. These elements can then be used seamlessly across other areas of Fast Track CRM, including within Activities. Read more about the how to use Actions and Activities.
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