On this page, we will explain what Virtual Currencies are, how they are used and how they can help you enhance player experience with Rewards.
💰 What are Virtual Currencies
Virtual currencies are a core component of the Rewards platform, designed as customizable coins to reward loyal players and encourage spending. These currencies can be used in promotions, seasonal events, shop experiences, bonuses and more.
You can personalize virtual currencies to suit your needs, including the number of different currencies, their names, and how they appear on the My Rewards page.
Example of Virtual Currencies inside "My Rewards"
🛠️ Setting up Virtual Currencies
You can add new Virtual Currencies and manage existing ones under Rewards -> Virtual Currency.
Accessing the Virtual Currencies page
To add a new Virtual Currency, click on the "Add new virtual currency" option, then add an image, a name and a description to it.
Creating a new Virtual Currency
If you wish to edit or make changes to an existing virtual currency, just click the currency and the fields will become editable.
Editing an existing Virtual Currency
🧠 Note: Virtual Currencies cannot be deleted while any players still hold a balance in that currency. This measure ensures the protection of existing player balances and prevents any disruptions in their Rewards experience.
Important: If you work with Origins and/or different languages using Communication Profiles, make sure to check the "My Rewards/Origins/Translations"(link) article(s) for guidance on configuring Virtual Currencies for each one of your brands and markets.
🎬 Other ways to Reward your Players
Once Rewards is implemented, a new Action type—Credit Reward—will be available in your list of Activity Actions.
This new Action enables you to credit any Virtual Currency Bonuses that you've configured. These elements can then be used seamlessly across other areas of Fast Track CRM, including within Activities.
Read more about the how to use Actions and Activities.
